Refund Policy

Free consultation

Your first consultation call is free. You never pay to talk to us.

Coaching subscriptions

• You can cancel at any time before your next billing date. You keep access until the end of the period you've paid for.
• If you cancel within 7 days of your first payment and we haven't delivered your custom plan yet, you get a full refund.
• Once your custom plan has been delivered, the current billing period is non-refundable, because the plan is made specifically for you.

One-time plans and consultations

• Custom diet or workout plans: full refund if you cancel before we start building your plan. After delivery, we'll revise the plan free of charge if it doesn't fit you, instead of refunding.
• Dietitian consultations: reschedule for free with at least 24 hours' notice. Missed sessions without notice are not refunded.

Fixed-length programs

For programs paid upfront (such as a 12-week program), you can request a refund for the unused full months within the first 14 days. After that, the program is non-refundable, but you can pause it once for up to 4 weeks for illness, travel or injury.

When we'll always refund

• We can't deliver the service you paid for.
• You were charged twice or charged by mistake.
• A medical professional advises you not to continue, and you let us know with written confirmation (we refund unused time).

How to request a refund

Email [email protected] with your name, the email or phone number you signed up with, and the reason. We reply within 2 working days. Approved refunds go back to your original payment method within 7–10 working days, depending on your bank.

Questions

Not sure if you qualify? Just ask. We'd rather sort it out than leave you unhappy.